Please select your division below:,Please select your Instructional Area below:,Please select your Student Service Area below:,"Academic Year for Assessment Note: The decision to assess by academic year or semester is at the discretion of each area.",Assessment Term for the selected Academic Year:,Please select the type of outcome:,SAO/SLO # (A minimum of two SAO/SLO are required per academic year),"Outcomes Statement: Service Area Outcome (SAO): A statement about what a student or employee will experience and/or receive after accessing a campus service. Student Learning Outcome (SLO): A statement that defines what students' will know, be able to do, or be able to demonstrate upon the completion of a course or program.","How are you measuring this SAO/SLO? Some examples of measurement can be in the form of a point of service survey, pre/post survey or knowledge assessments.","What is your target for this semester? A target is a measurable milestone set for what students should learn or achieve by the end of a class or service. SAO example: After utilizing the tutoring center, 80% of students will report satisfaction or high satisfaction with the support they received. SLO example: Upon successful completion of LIBR-100, 80% of students will be able to locate, evaluate, and use information appropriately.",Target Met?,"Discuss Findings Here: Suggested Guidelines Highlight primary findings and notable trends. Contrast current data with previous periods. Evaluate results against set targets. Emphasize the importance and commitment to improvements.","Proposed Actions Based on Findings After analyzing the findings, identify areas of strength and opportunity, then tailor actionable recommendations to enhance successes and address challenges.","Enter the PPR program objective(s) that aligns with this SAO/SLO? If none align, please revise a current PPR objective or create a new objective to reflect this work. (Note: To review your current PPR objectives, click here to view your latest PPR plan)","Strategic Directions Alignment: (Click here for more information)","Do you have disaggregated data by ethnicity? (e.g., streamlining efforts)","To what extent is the SAO reaching African American, Hispanic, and economically disadvantaged students?",What can you do differently to better reach these populations of students?,"Given your ""No"" response, please elaborate on what plans you have for disaggregating data in the future.",Do you have more outcomes to enter?,"Academic Year for Assessment Note: The decision to assess by academic year or semester is at the discretion of each area.",Assessment Term for the selected Academic Year:,Please select the type of outcome:,SAO/SLO #:,"Outcomes Statement: Service Area Outcome (SAO): A statement about what a student or employee will experience and/or receive after accessing a campus service. Student Learning Outcome (SLO): A statement that defines what students' will know, be able to do, or be able to demonstrate upon the completion of a course or program.","How are you measuring this SAO/SLO? Some examples of measurement can be in the form of a point of service survey, pre/post survey, or knowledge assessments.","What is your target for this semester? A target is a measurable milestone set for what students should learn or achieve by the end of a class or service. SAO example: After utilizing the tutoring center, 80% of students will report satisfaction or high satisfaction with the support they received. SLO example: Upon successful completion of LIBR-100, 80% of students will be able to locate, evaluate, and use information appropriately.",Target Met?,"Discuss Findings Here: Suggested Guidelines Highlight primary findings and notable trends. Contrast current data with previous periods. Evaluate results against set targets. Emphasize the importance and commitment to improvements.","Proposed Actions Based on Findings After analyzing the findings, identify areas of strength and opportunity, then tailor actionable recommendations to enhance successes and address challenges.","Enter the PPR program objective(s) that aligns with this SAO/SLO? If none align, please revise a current PPR objective or create a new objective to reflect this work. (Note: To review your current PPR objectives, click here to view your latest PPR plan)","Strategic Directions Alignment: (Click here for more information)","Do you have disaggregated data by ethnicity? (e.g., streamlining efforts)","To what extent is the SAO reaching African American, Hispanic, and economically disadvantaged students?",What can you do differently to better reach these populations of students?,"Given your ""No"" response, please elaborate on what plans you have for disaggregating data in the future.",Do you have more outcomes to enter?,"Academic Year for Assessment Note: The decision to assess by academic year or semester is at the discretion of each area.",Assessment Term for the selected Academic Year:,Please select the type of outcome:,SAO/SLO #:,"Outcomes Statement: Service Area Outcome (SAO): A statement about what a student or employee will experience and/or receive after accessing a campus service. Student Learning Outcome (SLO): A statement that defines what students' will know, be able to do, or be able to demonstrate upon the completion of a course or program.","How are you measuring this SAO/SLO? Some examples of measurement can be in the form of a point of service survey, pre/post survey, or knowledge assessments.","What is your target for this semester? A target is a measurable milestone set for what students should learn or achieve by the end of a class or service. SAO example: After utilizing the tutoring center, 80% of students will report satisfaction or high satisfaction with the support they received. SLO example: Upon successful completion of LIBR-100, 80% of students will be able to locate, evaluate, and use information appropriately.",Was the target Met?,"Discuss Findings Here: Suggested Guidelines Highlight primary findings and notable trends. Contrast current data with previous periods. Evaluate results against set targets. Emphasize the importance and commitment to improvements.","Proposed Actions Based on Findings After analyzing the findings, identify areas of strength and opportunity, then tailor actionable recommendations to enhance successes and address challenges.","Enter the PPR program objective(s) that aligns with this SAO/SLO? If none align, please revise a current PPR objective or create a new objective to reflect this work. (Note: To review your current PPR objectives, click here to view your latest PPR plan)","Strategic Directions Alignment: (Click here for more information)","Do you have disaggregated data by ethnicity? (e.g., streamlining efforts)","To what extent is the SAO reaching African American, Hispanic, and economically disadvantaged students?",What can you do differently to better reach these populations of students?,"Given your ""No"" response, please elaborate on what plans you have for disaggregating data in the future.",Do you have more outcomes to enter?,"Academic Year for Assessment Note: The decision to assess by academic year or semester is at the discretion of each area.",Assessment Term for the selected Academic Year:,Please select the type of outcome:,SAO/SLO #:,"Outcomes Statement: Service Area Outcome (SAO): A statement about what a student or employee will experience and/or receive after accessing a campus service. Student Learning Outcome (SLO): A statement that defines what students' will know, be able to do, or be able to demonstrate upon the completion of a course or program.","How are you measuring this SAO/SLO? Some examples of measurement can be in the form of a point of service survey, pre/post survey, or knowledge assessments.","What is your target for this semester? A target is a measurable milestone set for what students should learn or achieve by the end of a class or service. SAO example: After utilizing the tutoring center, 80% of students will report satisfaction or high satisfaction with the support they received. SLO example: Upon successful completion of LIBR-100, 80% of students will be able to locate, evaluate, and use information appropriately.",Was the target Met?,"Discuss Findings Here: Suggested Guidelines Highlight primary findings and notable trends. Contrast current data with previous periods. Evaluate results against set targets. Emphasize the importance and commitment to improvements.","Proposed Actions Based on Findings After analyzing the findings, identify areas of strength and opportunity, then tailor actionable recommendations to enhance successes and address challenges.","Enter the PPR program objective(s) that aligns with this SAO/SLO? If none align, please revise a current PPR objective or create a new objective to reflect this work. (Note: To review your current PPR objectives, click here to view your latest PPR plan)","Strategic Directions Alignment: (Click here for more information)","Do you have disaggregated data by ethnicity? (e.g., streamlining efforts)","To what extent is the SAO reaching African American, Hispanic, and economically disadvantaged students?",What can you do differently to better reach these populations of students?,"Given your ""No"" response, please elaborate on what plans you have for disaggregating data in the future.",Do you have more outcomes to enter?,"Academic Year for Assessment Note: The decision to assess by academic year or semester is at the discretion of each area.",Assessment Term for the selected Academic Year:,Please select the type of outcome:,SAO/SLO #:,"Outcomes Statement: Service Area Outcome (SAO): A statement about what a student or employee will experience and/or receive after accessing a campus service. Student Learning Outcome (SLO): A statement that defines what students' will know, be able to do, or be able to demonstrate upon the completion of a course or program.","How are you measuring this SAO/SLO? Some examples of measurement can be in the form of a point of service survey, pre/post survey, or knowledge assessments.","What is your target for this semester? A target is a measurable milestone set for what students should learn or achieve by the end of a class or service. SAO example: After utilizing the tutoring center, 80% of students will report satisfaction or high satisfaction with the support they received. SLO example: Upon successful completion of LIBR-100, 80% of students will be able to locate, evaluate, and use information appropriately.",Was the target Met?,"Discuss Findings Here: Suggested Guidelines Highlight primary findings and notable trends. Contrast current data with previous periods. Evaluate results against set targets. Emphasize the importance and commitment to improvements.","Proposed Actions Based on Findings After analyzing the findings, identify areas of strength and opportunity, then tailor actionable recommendations to enhance successes and address challenges.","Enter the PPR program objective(s) that aligns with this SAO/SLO? If none align, please revise a current PPR objective or create a new objective to reflect this work. (Note: To review your current PPR objectives, click here to view your latest PPR plan)","Strategic Directions Alignment: (Click here for more information)","Do you have disaggregated data by ethnicity? (e.g., streamlining efforts)","To what extent is the SAO reaching African American, Hispanic, and economically disadvantaged students?",What can you do differently to better reach these populations of students?,"Given your ""No"" response, please elaborate on what plans you have for disaggregating data in the future." Student Service Area,,Financial Aid,2021-2022,Both Terms,Service Area Outcome (SAO),#1,"Students will report satisfaction with Financial Aid services. ","Point of Service (POS) Survey ","80% Satisfaction with FA services. ",No,"Looking at data for (FA21-SP22) Due to a low response rate of a total of (8) responses, totaling an average of 87.5% for all services, this survey data is not being provided. ","The target of 80% was met. However, we anticipate increased satisfaction in the coming year due to students being savvier with online services and accessibility. ",Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet,SD #3: Increase Student Success & Equity,No,,,Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet,Yes,2021-2022,Both Terms,Service Area Outcome (SAO),#2,"Financial aid will improve student satisfaction by maintaining a low financial aid processing time. The Financial Aid department will increase the number of students who complete their files by priority deadline. ","Disbursement Data ","Meet or surpass 529 priority disbursements. ",Yes,"The results are being assessed by the number of disbursements during Fall 2020 (529), and Fall 2021 (452). The numbers were down due to low enrollment during the pandemic, but all students who completed their files by end of July, received at first disbursement in Fall of 2021.  ","Maintain and display a disbursement schedule online. Restructure rules in Colleague to disburse communications to students monthly versus weekly for five consecutive notifications. ",Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet,SD #3: Increase Student Success & Equity,No,,,Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet,Yes,2022-2023,Both Terms,Service Area Outcome (SAO),#1,"An increase of financial literacy efforts will be launched to increase knowledge of upcoming changes, regulations, and money management, and FAFSA/Dream application completion. ","Number of students enrolled in workshops. Financial literacy newsletters. Number of classroom presentations. ","6 Financial Literacy Workshops per semester. 16 open-hour workshops per semester.(This does not include one-on-one appointments already occurring. 4 classroom presentations per semester. ",Yes,"Financial Literacy newsletter began Fall, 2022. Tracking of students in workshops will begin Spring 23. ","Review number of students in attendance and make adjustments to advertising as needed. Increase classroom presentations. Ensure newsletters are sent out three times per semester and that their is an accessible version. ",Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet,SD #3: Increase Student Success & Equity,No,,,Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet,Yes,2022-2023,Both Terms,Service Area Outcome (SAO),#3,"The financial aid office is measuring disproportionately impacted students such as our Hispanic and African American students who have not completed a FAFSA. ","Informer Report - Streamline Project ","Increase the percentage of African American students to 80% completion of the financial aid process. ",Yes,"The percentage of African American students who did not complete the financial aid process were identified and notified by email. ","Review report twice a semester to conduct follow up activities with such students. Activities include; additional email notifications, phone calls, and Starfish alerts. ",Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet,SD #3: Increase Student Success & Equity,No,,,Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet,,,,,,,,,,,,,,,,, Student Service Area,,Health and Wellness,2020-2021,Spring,Student Learning Outcome (SLO),#1,"Improve the understanding of students with regards to services Health & Wellness offers ","""Pre-post survey during classroom visits; After PowerPoint presentation, Kahoot trivia on presentation points during health fair"" ","""Establishing a baseline number of contacts for future semesters for purposes of outcomes assessment. Our goal for this semester in addition to creating a baseline would be to see a higher number of correct responses in the post survey data relative to the pre survey data."" ",Yes,"Survey questions prepared by health and wellness staff. Approved by research department. Pre and post survey administed to students in Respiratory class presentation. Post survey questions were answered 100% correctly! Survey questions were used for KAHOOT trivia during the Club Rush/Healthfair. Students played for prices and those with the highest scores were awarded prices. ","Continue with pre and post survey questions with subsequent classroom presentations ",Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet,"SD #2: Engage in Practices that Prioritize and Promote Inclusivity, Equity, Anti-Racism, and Human Sustainability",No,,,Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet,Yes,2020-2021,Spring,Service Area Outcome (SAO),#2,"Improve COVID prevention education ","Number of students educated through visits via Cranium Café. Integration of COVID education in mental health interactions/counseling sessions ","Establishing a baseline number of contacts for future semesters for purposes of outcomes assessment ",No,"Ongoing-will reanalyze how to access data ","Extract student contact data from Cranium Cafe and confirm with Nurse Practitioner and Mental Health Therapists whether a referral was offered to student. ",Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet,"SD #2: Engage in Practices that Prioritize and Promote Inclusivity, Equity, Anti-Racism, and Human Sustainability",No,,,Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet,Yes,2020-2021,Spring,Service Area Outcome (SAO),#3,"Improve intra-departmental collaboration or exchange between the medical and mental health sectors ","""Increase frequency of staff meetings; Number of referrals between medical and mental health "" ","""Have staff meetings on a weekly basis; Have a higher of number of students who utilize both medical and mental health services compared to Fall 2020"" ",Yes,"Weekly staff meetings are being held every Wednesday at 10:00 am via recurring zoom link. ","Continue with weekly staff meetings after spring break ",Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet,"SD #2: Engage in Practices that Prioritize and Promote Inclusivity, Equity, Anti-Racism, and Human Sustainability",No,,,Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet,Yes,2020-2021,Spring,Service Area Outcome (SAO),#4,"Improve service promotion ","""Increasing the amount of classroom presentations done during the semester. Distribution of flyers, health fairs, etc."" ","""Doing 3 to 5 virtual classroom presentations in Spring 2021; To explore posting a recording covering services for classes in canvas"" ",No,"Classroom presentation to the Respiratory Class; Club Rush/Health Fair ","More classroom presentations after Spring Break are planned ",Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet,"SD #2: Engage in Practices that Prioritize and Promote Inclusivity, Equity, Anti-Racism, and Human Sustainability",No,,,Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet,,,,,,,,,,,,,,,,, Instructional Areas,STEM Center,,2020-2021,Fall,Service Area Outcome (SAO),#2,"After visiting the STEM Center, students will be familiar with the services provided. ","Survey administered to students visiting the STEM Center ","80% of responders will strongly agree or agree ",No,"Students generally were very familiar with tutoring and study space, but only a small percentage of students were familiar with the other services provided by the STEM Center. Overall, the STEM Center did not meet its target for this outcome. ","There are several things we plan to do to improve communication of programs and services to students. First, we have recently adopted a Canvas shell that allows us to easily send announcements to students through Canvas. Weekly announcements are sent out, in addition to any urgent announcements. Second, we will work to ascertain whether social media would be a viable option for additional student communication. We will work with the campus communications office to determine which platform(s) might be suitable for this and, if determined that it is strategic, will move forward with initiating use. Third, we plan to hire peer or near-peer mentors (upper class and graduate students) to provide cheerful and intrusive support for students using the center. These mentors will be tasked with providing information on STEM services to students in the center. ",Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet,SD #3: Increase Student Success & Equity,No,,,Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet,Yes,2020-2021,Fall,Service Area Outcome (SAO),#3,"STEM Center services are important in helping students achieve their academic goals and provide access to STEM opportunities. ","Survey administered to students visiting the STEM Center ","80% of responders will strongly agree or agree ",No,"Students reported that tutoring and study space were important in achieving their academic goals, but the other services were somewhat less important. This is unsurprising given that the construction of the survey questions for this outcome lack specificity regarding whether the respondent used each specific service or not. Because of these things, the data collected tell us less than we wished. ","We will improve field trip quality and relevance to program students. Students reported that the field trips we offered were not particularly relevant to them. We hope to change this in a few ways. First, we will build our annual field trip programming with greater collaboration from STEM faculty. This will provide not only more ideas, but field trip ideas that are more closely related to individual STEM disciplines and the things that are significant in each field. In partnership with instructional faculty, it is our hope to increase student reports of field trip relevance. Second, we will consider hosting field trips remotely (which is more possible now that the COVID shutdown has helped facilitate modality changes for many institutions). This could help us provide more focused options, as we would not need as many people to attend, since we would not need to pay the high cost of transportation costs. Remote field trips open a whole new mode of accessibility for our students that we hope to explore successfully.  ",Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet,SD #3: Increase Student Success & Equity,No,,,Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet,Yes,2020-2021,Fall,Service Area Outcome (SAO),#4,"After visiting the STEM Center students are satisfied with the services provided. ","Survey administered to students visiting the STEM Center ","80% of responders will strongly agree or agree ",No,"Overall, students were satisfied with counseling, tutoring, and study space, and STEMTrek had a satisfaction rating of 73%. Other services, however, had lower satisfaction ratings, ranging from 56% to 69%. Overall, the program met its target with some services, but not with most.  ","Few students knew about internship or scholarship opportunities, and we would like to improve this by doing two things. First, we want to find out from our STEM and counseling faculty to what extent internships are important to STEM students in specific fields when applying for university transfer, scholarships, or jobs. Second, we wish to partner with these faculty to identify internship and scholarship opportunities and provide an easily accessible platform for communicating these opportunities to all CHC STEM students. We will begin these efforts with the STEM Taskforce. ",Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet,SD #3: Increase Student Success & Equity,No,,,Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet,No,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, Student Service Area,,Student Life,2020-2021,Spring,Service Area Outcome (SAO),#1,"Increase student engagement and participation in activities sponsored by the Department of Student Life ","Distributed a survey at Spring Club Rush on February 26, 2021 ","80% of student responses on club rush, shown satisfaction survey will be positive ",Yes,"Results of this survey showed that 93% of respondents were more likely start or participate in a club based on their attendance at Club Rush ","Will reasses for the Fall 2021 and Spring 2022 academic year ",Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet,SD #3: Increase Student Success & Equity,No,,,Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet,Yes,2020-2021,Spring,Service Area Outcome (SAO),#2,"Increase students’ personal and professional development through participation in the Student Senate ","Develop a questionnaire about leadership, relationships, lessons learned and retention in Senate and analyze results to setup a baseline for future semesters. ","80% of the students involved in Student Senate have a positive experience ",No,"Due to District safety measures related to the Pandemic, The Dept Director had to create a second virtual commencencement cermony in Spring 2021. This took priority over the creation of ","Develop a questionnaire about leadership, relationships, lessons learned and retention in Senate and analyze results to setup a baseline for future semesters starting in Spring 23. ","Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet ",SD #3: Increase Student Success & Equity,No,,,Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet,Yes,2020-2021,Spring,Service Area Outcome (SAO),#3,"Students will indicate that they were able resolve an issue after visiting Student Life ","POS survey distributed through Cranium Cafe ","80% of student responses on satisfaction survey will be positive ",No,"Due to low respone rate,data cannot be used. We will reassess for the Fall 21, Spring 2022 academic year. ","Will reasses for the Fall 2021 and Spring 2022 academic year ",Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet,SD #3: Increase Student Success & Equity,No,,,Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet,Yes,2022-2023,Spring,Service Area Outcome (SAO),#1,"By fostering collaboration with other Student Services Departments, our objective is to enhance student engagement and participation in activities organized by the Department of Student Life. "," To measure student engagement and participation, the Department of Student Life and the Counseling Department collaborated on organizing SpringFest, a Club Rush event. We employed methods such as monitoring the distribution of event resources to assess student involvement. ","Our target was to increase student turnout when compared to Fall Club Rush 2022. ",Yes,"The Department of Student Life collaborated extensively with the Counseling Department on targeted outreach activities, including personalized letters from the College President, Eventbrite registration, social media promotion, Canvas announcements, classroom presentations, and ֱNow emails. These efforts resulted in a significant increase in student participation for Spring Club Rush 2023, demonstrating the effectiveness of our engagement strategies. ","We achieved our goal. Comparing student registrations on Eventbrite between Fall Club Rush 2022 and Spring Club Rush 2023, we observed an approximate increase of 100 more students registering for Spring Club Rush 2023. Pending consensus from all stakeholders, the Department of Student Life plans to sustain its collaboration with the Counseling Department for future Club Rush events while further optimizing operational efficiency. ",Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet,SD #3: Increase Student Success & Equity,No,,,Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet,Yes,2022-2023,Spring,Service Area Outcome (SAO),#2,"Increase Student Awareness and Utilization of Pantry Services ","To measure student awareness and increased usage of the Pantry, the Department of Student Life will conduct an analysis of Student ID (SID) Data collected by the Pantry for every student served. "," Increase student awareness and utilization of the pantry services by 5% within the academic year. ",Yes,"The Department of Student Life worked with the Office of Research &Planning to review Student ID Data collected through the Qualtrics Food Pantry intake Form for the 2021/ 22 and 2022/23 academic years. Evaluation of the results showed a significant increase in student pantry usage from 2022 to 2023, demonstrating the effectiveness of our marketing strategies. ","We achieved the target. Comparing student ID numbers for Food Pantry intake forms between Fall 2022 and Fall 2023, we observed an approximate increase of 149 students in Fall of 2023 . The Department of Student Life plans to maintain its partnership with the Office of Research & Planning to continue increasing student awareness and usage of the the Food Pantry for every SAO cycle. ",Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet,SD #3: Increase Student Success & Equity,No,,,Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet Student Service Area,,Transfer Center,2022-2023,Spring,Student Learning Outcome (SLO),#1,"At least 70% of students are aware of the step-by-step website prior to this survey. ","A survey will be emailed to students who applied to Cal State University San Bernardino or any of the UC system campuses. The survey will be anonymous. ","Our target was 80%. We fell short by 18.5%. ",No,"The benchmark for the first Learning Outcomes Statement, “At least 70% of students will be aware of the step-by-step website prior to taking this survey”. The results from this survey show that only 51.5% of respondents (n=17) reported “yes” they knew about this website/resource before this survey. We did not meet the goal of at least 70 %. We were about 18.5% short of our goal. ","After the application to Cal State & UC workshops in the Fall, demonstrate to students the Step-by-Step website so they are familiar with the resources. ",Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet,SD #3: Increase Student Success & Equity,No,,,Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet,Yes,2021-2022,Spring,Service Area Outcome (SAO),#1,"At least 60% of all students who are in the process of transferring will attend 3 of the 5-part transfer workshop series. ","Download a SARS report on students who attended any of the 5 workshop series. Cross-listed to see how many students attended at least 3 out of the 5 workshops. ",No,No,"Only 20% of students attended 3 out of the 8 workshops. However, 45% of students attended 2 out of 8 workshops. ","Introduce the 5-step workshop series after each workshop and their purpose. ",Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet,SD #3: Increase Student Success & Equity,No,,,Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet,Yes,2020-2021,Spring,Student Learning Outcome (SLO),#2,"Understanding the next steps to remain in good standing with the university(s) ","Anonymous survey given at the end of each workshop via an electronic link ","Since this was our first completely online format of this workshop, we were targeting 80% of students would agree or strongly agree. ",Yes,"Out of 65 students who successfully completed the survey, 95.4% agree or strongly agree they understand the next steps to remain in good standing with the university(s). ","Continue to offer this workshop as students see it as valuable towards their transfer success. ",Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet,SD #3: Increase Student Success & Equity,No,,,Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet,Yes,2020-2021,Spring,Service Area Outcome (SAO),#1,"As a result of engaging with the University Transfer Center services, 75% of students or higher will report their overall satisfaction as excellent or good. Further, at least 75% of students are likely or extremely likely to refer their peers to the UTC.   ","An online survey was emailed to students who participated in at least one transfer workshop and transferred to a university at the end of the Spring 2020 semester. ","We were hoping to get a bigger sample, but because the findings were met the expectation and were even more favorable than the last cycle, we are satisfied with students' overall satisfaction. Further, we are incorporating student recommendations for the next evaluation cycle. ",Yes,"We were very pleased with the results. We were able to increase the number of students who took the survey and increase their overall satisfaction.  A total of 31 responses were recorded.  One-hundred percent (100%) of students rated the overall level of services provided by the UTC as “Excellent” or “Good”.  One-hundred percent (100%) of students were “extremely likely” or “likely” to refer their peers to the UTC.  ","Students rated the UTC services as excellent for the second year in a row. The university transfer center prides itself on creating content that is relative to students' current needs. Further, we understand transferring is complicated and we've created workshops with a hands-on approach rather than powerpoint without demonstration. ",Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet,SD #3: Increase Student Success & Equity,No,,,Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet,Yes,2020-2021,Spring,Service Area Outcome (SAO),#1,"As a result of engaging with the University Transfer Center services, 75% of students or higher will report their overall satisfaction as excellent or good. Further, at least 75% of students are likely or extremely likely to refer their peers to the UTC.   ","An online survey was emailed to students who participated in at least one transfer workshop and transferred to a university at the end of the Spring 2019 semester. ","Although the survey results exceeded our expectations, 26 responses were very few.  We will try again next year with a higher number of students.  ",Yes,"A total of 26 responses were recorded.  88% of students rated the overall level of services provided by the UTC as “Excellent” with 8% as “Good”.  Nine-Six percent (96%) of students were “extremely likely” or “likely” to refer their peers to the UTC.  Furthermore, 21 students out of the 26 were admitted to their first choice university.  The remaining students were admitted to their 2nd or 3rd choice university.   ","Based on student recommendations, we were able to secure additional funding. ",Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet,SD #3: Increase Student Success & Equity,No,,,Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet Student Service Area,,Counseling,2020-2021,Spring,Student Learning Outcome (SLO),#1,"Students who attend a Counseling appointment understand how to access Starfish. ","In the POS students will identify if they understand how to access Starfish. ","The goal is for 90% or more of students identify they are aware how to access Starfish. ",No,"This did not get added to our POS so we do not have these findings. ","Add this quetion to our POS. ",Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet,SD #3: Increase Student Success & Equity,No,,,Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet,Yes,2020-2021,Spring,Student Learning Outcome (SLO),#2,"Students who attend a NSA or SOAR session will be familiar with various student services, graduation requirements, general education patterns, degree and transfer requirements and registering for classes. ","Student likert scale Survey after Student Lingo NSA and SOAR will identify they are familiarity with the follwing: 1.)Student Services 2.) Graduation requrements, general education patterns, degree and trasnfer requirements 3.) Registration instuctions or resoruces to help register ","The goal is for 90% or more of students who complete NSA or SOAR will identify they are familiar with the following: 1.)Student Services 2.) Graduation requrements, general education patterns, degree and trasnfer requirements 3.) Registration instuctions or resoruces to help register ",Yes,"97% of respondents agreed or strongly agreed with the following statements: ""Overall, this orientation will help me while I am a CHC student."" ""The orientation was useful."" "" I have a better understanding of what service are offered at CHC."" ","While the Traget was met, we have greatly changed how we marticulate students at CHC and no longer do an NSA. We will need to develop another service and measure to ensure stduents are recieving this valuable information. ",Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet,SD #3: Increase Student Success & Equity,No,,,Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet,Yes,2020-2021,Spring,Service Area Outcome (SAO),#1,"Students who develop an approved Student Educational Planning (SEP) with a Counselor before or during their first primary term will be more likely than students who do not develop an approved SEP before or during their first primary term to persist into the next primary term. "," Office of Research and Planning will create a report. ","Student that complete and educational goal will be more likely than students that do not have a plan to persist to the next academic year. ",Yes,"Overall, students that have completed an SEP with a counselor are more likely to persist and enroll in courses in the following semester versus students who do not have a counselor approved SEP. For example, students who began in Fall 2019 and met with a counselor to develop an approved SEP persisted at a rate of 87.6% compared to the 68.3% of students who had not met with a counselor to develop an SEP. Fall 2020 persisting to Spring 2021 saw similar results, with 87.5% of students who had an approved SEP compared to 71.1% who did not. Data also showed that overall persistence rates for Spring to Fall were significantly lower than Fall to Spring persistence rates. For example, Spring 2020 students persisting to Fall 2020 were 71.8% of students with an approved SEP while only 58.9% of students persisted who did not have an approved SEP. For Spring 2021 to Fall 2021, these numbers were also lower, with only 67.7% of students persisting with an approved SEP and 55.7% persisted without an approved SEP. ","Continue to evaluate and enhance SEP for students ",Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet,SD #3: Increase Student Success & Equity,No,,,Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet,Yes,2020-2021,Spring,Service Area Outcome (SAO),#2,"Upon receiving services, students will indicate a high level of satisfaction with the Counseling department. ","In the POS students will identify a high level of of satisfaction with Counseling Services ","The goal is for 90% or more of students identify they highly satisfied with Counseling Services. ",Yes,"98% of students surveyed indicated that they received ""good"" or ""excellent"" services by CHC Counseling department. ","Continue to evaluate and enhance our counseling services through counseling trainings, professional development and proactive student outreach. ",Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet,SD #3: Increase Student Success & Equity,No,,,Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet,Yes,2021-2022,Spring,Service Area Outcome (SAO),#3,"Student who complete an Educational Plan will be more likely to persist, show high retention and success vs students that do not complete an educational plan. "," Office of Research and Planning will create a report. ","Student that complete and educational goal will be more likely than students that do not have a plan to persist, show retention and succed. ",Yes,"Overall, students that have completed an SEP with a counselor are more likely to persist and enroll in courses in the following semester versus students who do not have a counselor approved SEP. For example, students who began in Fall 2019 and met with a counselor to develop an approved SEP persisted at a rate of 87.6% compared to the 68.3% of students who had not met with a counselor to develop an SEP. Fall 2020 persisting to Spring 2021 saw similar results, with 87.5% of students who had an approved SEP compared to 71.1% who did not. Data also showed that overall persistence rates for Spring to Fall were significantly lower than Fall to Spring persistence rates. For example, Spring 2020 students persisting to Fall 2020 were 71.8% of students with an approved SEP while only 58.9% of students persisted who did not have an approved SEP. For Spring 2021 to Fall 2021, these numbers were also lower, with only 67.7% of students persisting with an approved SEP and 55.7% persisted without an approved SEP. ","While we have showcased that student with a counselor approved SEP persist at higher rates than students who do not, we would like to see a minimum of 80% of enrolled CHC students have a counselor approved SEP. ",Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet,SD #3: Increase Student Success & Equity,No,,,Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet Student Service Area,,ֱ and Records,2020-2021,Both Terms,Service Area Outcome (SAO),#1,"CHC students will express satisfaction with the online application process. ","CCCApply Survey at end of application ","80% or better positive feedback from students using the application. ",Yes,"This SAO has consistently met the target goals over the year. The SAO is being removed for furtur evaluation. ","This SAO has consistently met the target goals over the year. The SAO is being removed for furtur evaluation. ",Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet,SD #3: Increase Student Success & Equity,No,,,Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet,Yes,2020-2021,Both Terms,Service Area Outcome (SAO),#2,"Students will express satisfaction with ֱ and Records services. ","POS Survey at end of meeting with student on Cranium Cafe. ","80% or better positive feedback from students meeting with A&R staff. ",Yes,"Not enough data to evaluate due to COVID and moving to remote work. ","Continue with survey to gather more data and re-evaluate. ",Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet,"SD #5: Foster and Support Inquiry, Accountability, and Campus Sustainability",No,,,Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet,Yes,2020-2021,Both Terms,Service Area Outcome (SAO),#3,"CHC students will use the online transcript ordering system. ","POS Survey after submitting transcript request online via Credentials. ","80% or better positive feedback from students submitting orders online. ",No,"The POS survey shows only three (3) responses. This is likely due to Credentials not including the redirect link to the survey after students submit a transcript request. As a result, the survey link has not been presented to students to complete. This may also be an issue with Credentials being purchased by Parchement, and switching to the Parchement platform for transcript orders. ","Verify with Credentials/Parchment that the survey redirect link is presented to students after a transcript is requested. This SAO will need to be re-assessed after enough data is collected. Since Credentials was purchased by Parchment, and the platform for ordering transcripts was updated, it will be essential to review feedback from students on the new ordering system platform. As such, we will keep this SAO to be reassessed next year when more data has been collected. After upgrading to the new Parchment platform, I confirmed that they do not have a way to present a survey link to the student after the order is submitted. Therefore, we are closing out this SAO. ",Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet,"SD #5: Foster and Support Inquiry, Accountability, and Campus Sustainability",No,,,Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet,Yes,2020-2021,Both Terms,Service Area Outcome (SAO),#4,"CHC students will use the online enrollment and degree verification systems ","Recording volume of requests submitted online via NSCH vs. in-person requests. ","60% or more requests submitted online via NSCH. ",No,"Unable to pull data from National Student Clearinghouse for review. Due to COVID, we were unable to accuratly record in-peson requests because the process changed to email or online through NSC. ","Removing SAO from further review. ",Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet,"SD #5: Foster and Support Inquiry, Accountability, and Campus Sustainability",No,,,Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet,No,,,,,,,,,,,,,,,, Student Service Area,,EOPS/CARE/CalWorks,2020-2021,Both Terms,Student Learning Outcome (SLO),#1,"New students who attend orientation will be familiar with eligibility requirements and services offered throught the EOPS Program ","EOPS Orientation Pre/Post Assessment ","90% of students who attend the EOPS orientation will answer all 10 questions correctly on the POST assessment than the PRE assessment. ",No,"In the findings, EOPS students out of 10 questions, 7 out of 10 questions met the target of being at or over 90%. Two questions, 3 and 6, were slightlly under at 84% and 78%. ","In regards to the two question sscored below 90%, we will review and reword the question so it is easy to understand. ",Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet,SD #3: Increase Student Success & Equity,No,,,Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet,Yes,2020-2021,Both Terms,Service Area Outcome (SAO),#1,"EOPS students have increased retention and completion rate in comparison to Non EOPS students ","Comparison group between EOPS cohort and non EOPS who are comparable (gender, age, and Ethnicity) ","EOPS students will be more likely to retain their courses and persist from Fall to Fall than their non EOPS counterparts ",Yes,"EOPS students (95%) were statistically significantly and substantially more likely to complete their courses than non-EOPS students (92.4%) during FA19 and SP20 terms. There was no significant or meaningful difference found in course success rates for EOPS students (71.5%) compared to non EOPS students (72.5%) during FA19 and SP20. EOPS students (71.5%) and non EOPS students (72.5%) had the same course success rates during the FA19 and SP20 terms. ","Comparison study for the PPR. ",Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet,SD #3: Increase Student Success & Equity,No,,,Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet,Yes,2021-2022,Spring,Service Area Outcome (SAO),#2,"Students who receive program services will indicate a high level of satisfaction with the EOPS Department. ","Point of Service (POS) Survey ","The goal is for at least 90% or more of program participants identify the are highly satisfied with services offered by the EOPS department. ",Yes,"90% or more of students indicate that they are highly satisfied with services that are being provided/received ","Continue to enhance EOPS services to program participants through professional development and strategic outreach. ",Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet,SD #3: Increase Student Success & Equity,No,,,Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet,Yes,2022-2023,Both Terms,Service Area Outcome (SAO),#2,"Students who receive program services will indicate a high level of satisfaction with the EOPS Department. ","Point of Service (POS) Survey ","The goal is for at least 90% or more of program participants identify the are highly satisfied with services offered by the EOPS department. ",Yes,"90% or more of students indicate that they are highly satisfied with services that are being provided/received ","Continue to enhance EOPS services to program participants through professional development and strategic outreach. ",Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet,SD #3: Increase Student Success & Equity,No,,,Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet,No,,,,,,,,,,,,,,,, Student Service Area,,Veterans Resource Center,2020-2021,Spring,Service Area Outcome (SAO),#1,"Increase student satisfaction for VRC services "," ""Measuring using POS Vet Survey. "" ","80% of Vet students will be satisfied with VRC services. ",No,"Target was not met due to low response rate to POS survey by Vet students ","VRC will be more aggressive with survey to students. This will be done by utilizing Starfish as a communication tool. ",Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet,SD #3: Increase Student Success & Equity,No,,,Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet,Yes,2020-2021,Spring,Service Area Outcome (SAO),#2,"Have a higher proportion of Veterans using VRC in-person/online services or attending VRC activities ","Using SARS and Cranium Café reporting function ","80% of Vet students will use VRC online services for VRC activities. ",Yes,"Due to COVID-19, in-person services were not provided, only online. ","Will continue to use SARS and Cranium Café reporting fuction to monitor if services are being used online or in-person. ",Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet,SD #3: Increase Student Success & Equity,No,,,Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet,Yes,2020-2021,Spring,Student Learning Outcome (SLO),#3,"Increase their VA educational benefit awareness ","Measuring using PRE/POST Orientation Evaluation (Services: New student VRC orientation; VA workshops) ","Design and implement a pre-post questionnaire during VRC orientation to measure understanding of benefits offered to veterans ",No,"Due to a low response rate to the PRE/POST survey, data was not used. ","Will try to ensure a larger responses rate by utilizing QR code before vet students leave orientation. ",Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet,SD #3: Increase Student Success & Equity,No,,,Note: This data was not collected on the original SAO/SLO Outcomes spreadsheet,No,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, Student Service Area,,Health and Wellness,2023-2024,Fall,Student Learning Outcome (SLO),#1,Perception of Enhanced Knowledge in Mental Health Behaviors and Coping Techniques Through Engagement with Mental Health Services,Pre and post survey results. Pre-test at intake and Post-test at last mental health visit. This survey focus will assess students' knowledge of mental health behaviors and coping skills before and after utilizing mental health services.,80% of respondents will be satisfied with the mental health services provided at the end of their therapy sessions.,No,"This Fall 2023 assessment, being in its pilot phase, presented initial challenges, notably in the response rates with 9 participants in the pre-assessment and only 6 in the post-assessment. Particularly, the key indicator for this SAO, ""After using HWC services, do you feel better prepared to cope with emotional challenges?"" received no responses, complicating the ability to make direct and conclusive comparisons. The observed decrease in participation between the pre-assessment and post-assessment may be attributed to factors such as dropouts, partial completion, or the voluntary nature of the survey, impacting the consistency and comparability of the data.","Increase efforts to ensure consistent participation in assessments through increased student engagement, e.g. F/U email reminders. . Incorporate demographic survey questions and/or ask for SID’s",2..1 a4. Increased student knowledge of mental health behaviors and coping techniques.,SD #3: Increase Student Success & Equity,No,,,"The current assessment lacks analysis of disproportionate impact data. Future goals aim to refine our survey methods to gather extensive demographic data, ensuring equitable service access and utilization for all student groups. We will continue to work with Research at CHC to come up with strategies to capture this data.",Yes,2023-2024,Fall,Service Area Outcome (SAO),#2,Evaluate student satisfaction across Health & Wellness Services to identify areas of improvement.,Point of Service (P0S) survey. The survey will focus on capturing student opinions about services currently offered with a goal to identify areas of improvement and strengthen relevant services.,80% of respondents will be satisfied with Health & Wellness Services. Great attention will be given to the percent that are dissatisfied for any reason or recommending additional services not currently offered.,Yes,"The survey indicates a diverse range of service utilization, with the Women's Health Clinic being the most frequented (33.3%, n=4), followed by Immunizations, and other specified services each at 25% (n=3). High satisfaction levels were reported across multiple aspects of the service. Notably, 91.7% agreed that the staff were helpful and friendly, 83.3% found scheduling an appointment easy, and 100% found the information provided clear and helpful. Overall satisfaction with the HWC services was rated positively by 90.9% of respondents, although one respondent indicated dissatisfaction without specifying the reasons.","Develop strategies to increase student participation in future surveys, ensuring a more representative sample and more robust data to inform service improvements. Conduct targeted outreach to raise awareness and encourage the utilization of services that were less frequented or not utilized in the survey responses.",Objective 1.1.a1: Improve Data Collection and Analysis of Disproportionate Impact.,SD #3: Increase Student Success & Equity,No,,," Future goals aim to refine our survey methods to gather extensive demographic data, ensuring equitable service access and utilization for all student groups. We will continue to work with Research at CHC to come up with strategies to capture this data.",No,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, Student Service Area,,Student Accessibility Services,2020-2021,Both Terms,Service Area Outcome (SAO),#4,"Students will report satisfaction with the delivery of DSPS services. ","POS Student Satisfaction Survey ",SAO: After utilizing the DSPS services 90% of students will report satisfaction or high satisfaction with the support they receive. ,Yes,"'-Students were asked if they agreed or disagreed with statements proposed regarding DSPS service satisfaction; every sub-question (i.e., staff were helpful/friendly, I felt comfortable asking questions, etc.) in the survey reported more than 90% agreed or strongly agreed that the services were helpful. - Two of 56 students, or 3.56%, disagreed and strongly disagreed that their issues and/or questions were resolved, and they disagreed that they felt better about their issues or questions after visiting the DPS office. - The open-ended questions in the POS survey suggest that students need more tools for study skills and want additional tutoring support for enrolled SAS students. Also, findings showed SAS students requesting workshops. ","After analyzing the findings of the POS survey and open-ended questions, workshops on study skills and tutoring support will be offered to SAS students. Special tutoring or additional hours for SAS students would be ideal. Additionally, providing workshops on other CHC resources available would benefit our SAS community.","Question 10; 1.3 - Objective - Create more efficient processes to better serve students. ","SD #4: Develop a Campus Culture that Engages Students, Employees, and the Broader Community",Yes,"In 2020-2021, the Disaggregated Ethnicity report indicated 49 students were Black or African American, and 94 students identified as other Hispanic in the SAS program out of 517 students. ","We plan on providing additional surveys to African Americans, Hispanics, and economically disadvantaged students to indicate what specific areas and support they would need to be provided at SAS. Potentially additional workshops to support them. ",,Yes,2021-2022,Both Terms,Service Area Outcome (SAO),#4,"Students will report satisfaction with the delivery of DSPS services. ",POS Student Satisfaction Survey,SAO: After utilizing the DSPS services 90% of students will report satisfaction or high satisfaction with the support they receive.,Yes,"'-Students were asked if they agreed or disagreed with statements proposed regarding DSPS service satisfaction; every sub-question (i.e. staff were helpful/friendly, I felt comfortable asking questions, etc.) in the survey reported more than 90% agree or strongly agree that the services were helpful. -Once again, two students out of 56 disagreed that their issues or questions were resolved and disagreed that they felt better about their issues or questions after visiting the DPS office. This is a notable trend from last year's survey, indicating similar results. - In 2021-2022, the highlighted suggestions for improvements indicated additional note-taking assistance may be needed ","After analyzing the findings, there are some notable trends that are very similar to 2020-2021, such as meeting the target of 90% of students being satisfied with the DSPS services received and the two students whose needs were not met according to the survey. For this reason, workshops will still be necessary to be provided throughout the semester and satisfaction surveys should also be given out ","Question 10; 1.3 - Objective - Create more efficient processes to better serve students. ","SD #4: Develop a Campus Culture that Engages Students, Employees, and the Broader Community",Yes,"2021-2022, the disaggregated ethnicity for African Americans or Black indicates 42 students being served out of 443 and 73 students in another Hispanic category. Despite the percentages of both cultural backgrounds, they are both relatively small numbers of students being served in our SAS community.","We can send out surveys that will ask how SAS can better service them. Also, provide workshops to specifically meet the needs of the DI students.",,Yes,2022-2023,Fall,Service Area Outcome (SAO),#4,"Students will report satisfaction with the delivery of DSPS services. ",Fa 2022- Ongoing POS Student Satisfaction Survey,SAO: After utilizing the DSPS services 90% of students will report satisfaction or high satisfaction with the support they receive.,Yes,"The Fall 2022 POS survey is an ongoing survey and currently does not show the level of agreement of student satisfaction; however, there are written responses indicating what students gained from being part of SAS and suggestions given to help improve SAS. Only 13 students were part of this survey. Some notable trends indicate SAS helping out with accommodations and being more prepared for the semester. However, this POS survey did indicate more statements regarding educational counseling and learning about transfer to local Cal-State Universities. On another note, there is a statement that indicates wanting SAS to have more communication with instructors. We are committed to improving all students' SAS experience and will work diligently until we ensure all student's needs are being met. ","In terms of having more communication with instructors, as the student suggested, I believe it will be vital for SAS to continue doing professional development workshops for Faculty so that they are more knowledgeable about working with SAS students and the role instructors play as they work with SAS and students enrolled. ","Question 10; 1.3 - Objective - Create more efficient processes to better serve students. ","SD #4: Develop a Campus Culture that Engages Students, Employees, and the Broader Community",Yes,"In Fall 2022, the disaggregated ethnicity for African Americans or Black indicates 29 students being served out of 343 and 56 students in another Hispanic category. Despite the percentages of both cultural backgrounds, they are both relatively small numbers of students being served in our SAS community.","We can send out surveys that will ask how SAS can better service them. Also, provide workshops to specifically meet the needs of the DI student population. ",,No,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, Student Service Area,,Counseling,2022-2023,Fall,Service Area Outcome (SAO),#2,"How do you utilize the library resources and services? How did you learn about CHC library resources and services?",Likert scale survey with opportunities to collect qualitative data.,"After visiting the Library, 80% of students will be able to utilize library resources and services.",Yes,"46.9% of student respondents who completed the survey utilize both on campus and remote library services with the majority of the students learning about the library services and resources in class through instructors on online through the Canvas learning management system. The Librarians’ outreach efforts are successful as both full-time Librarians have Liaison assignments where every discipline is accounted for with one of the two full-time Librarians as a point of contact. Because there is limited prior data that was captured with different questions and targets, a data comparison is not possible. The Librarians are committed to improving customer service at the public service desks. Strategies have been implemented where all Librarians receive an email prior to the beginning of the semester with reminders of the Guidelines for Behavioral Performance of Reference and Information Service Providers. An onboarding Library guide was created for new Librarians to familiarize themselves with campus resources as they will be answering these questions at the desk.","Customer service will continue to be addressed to ensure the Librarians are always providing the highest level of customer service to meet the evolving needs of students. Did well in overall satisfaction with a pattern of qualitative responses commenting on the welcoming environment of the library. The priority is to get more consecutive data annually in the Fall and reflect on data, making progress toward projected goals in the Spring along with creating an action plan to perform the work necessary to accomplish these goals. The Chair plans to communicate regularly with the Office of Research after collecting data from students for library workshops and instruction sessions to ask for assistance in providing disaggregated data. The Chair is currently developing a process and calendar to continue to develop SAOs/SLOs and revise them in consultation with the full-time Public Services Librarian. Library outreach is one of the greatest strengths of the library and the Librarians will continue to do this work with their subject liaisons.",1.4 objective: Maintain a welcoming physical and virtual library environment that is conducive to study and research.,SD #3: Increase Student Success & Equity,No,,,The Library will continue to conduct instruction and workshop surveys collecting student ID numbers that we will collaborate with the Office of Research to help with disaggregating data.,No,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, Instructional Areas,Library,,2023-2024,Spring,Student Learning Outcome (SLO),#2,"Upon completion of library instruction, a student is able to locate information. ",Student assessment following information literacy instruction.,"80% of students are able to locate information following instruction (course-related orientations, drop-in workshops). ",Yes,"Out of 609 students surveyed: 441 students strongly agreed that they felt confident locating information after a library orientation or workshop 147 students agreed that they felt confident locating information after a library orientation or workshop 10 students were not sure that they felt confident locating information after a library orientation or workshop 1 student disagreed that they felt confident locating information after a library orientation or workshop In percentages: Strongly agreed: 72.41% Agreed: 24.14% Not sure: 1.64% Disagreed: 0.16% Combined percentages of Strongly agreed and Agreed: 96.55% exceeding our 80% goal. After consulting with my full-time colleague, I discovered SLO data from prior years were not found. I am committed to improving this process by creating a schedule to conduct SLO assessments, prepare the data and discuss the findings in contrast with this current year. With the data collected for 2023-24, there are notable trends in the qualitative data with an increased awareness of students locating library information after completing a library instruction or workshop: “Being able to know that most of the research i will need for future assignments are listed and organized in a way where it makes it so much simpler and easy.” “how to get to the English 101 freshman composition tab” “I will definitely use the databases the library provides for my research in my essays :)” “Look at articles and arts! There are cool images on ebscohost and JSTOR. I think i will also look at the subject specific articles just for fun at the library article databases” “Methods to narrow down my database searches” “Can save articles to google drive” “The opposing articles sections in the database.” “I can send myself articles I need as i find them” “there are various databases that I can use to do my research. Not only one.” “Being able to highlight information instead of reread the sources looking for what I need” “The ability to find articles suitable for use.” “I will use the EBSCO database to find scholarly articles.” “I learned about Gale and Ebsco, which are great places to find articles and such to help with research projects.” “Student database full of scholar articles” Noting the 1 student that disagreed with feeling confident in locating information after a Library instruction/workshop: ""I am still new to all this so it’s complicated for me.” For that one student, this is a learning curve. As always, Librarians provide constant support during library workshops, at the reference desk and library instruction. We always make it known that students can come into the library for walk-in research consultations with a Librarian or they can schedule an appointment. We are flexible to their needs and can even accommodate remote research consultations by phone, email, Zoom call or 24/7 chat. ","Areas of Strength 1. High Confidence Levels: The survey results indicate that a significant majority of students (96.55%) feel confident in locating information after attending a library orientation or workshop. This high level of confidence reflects the effectiveness of the current library orientation and workshop programs. Areas of Opportunity 1. Enhancing Uncertainty: A small percentage of students (1.64%) are not sure if they feel confident, suggesting there is room for improvement in ensuring all students leave with a clear sense of confidence. Continuing efforts of Faculty Professional Development could provide opportunities for growth. The 2 full-time Librarians are graduates of the ACUE program with newly incorporated strategies to boost student confidence levels in the classroom. 2. Addressing Disagreement: Although very minimal, 0.16% of students disagreed about feeling confident. Addressing this can help achieve a near-perfect satisfaction rate. Actionable Recommendations Enhance Existing Strengths 1. Continue Effective Practices: Maintain and regularly update the successful elements of the orientation and workshop programs. Ensure that the current content and delivery methods remain relevant and effective. 2. Leverage Positive Feedback: Use the overwhelmingly positive feedback as a marketing tool to encourage more students to attend these sessions. Testimonials and success stories can be highlighted in promotional materials such as social media in collaboration with the Marketing Department or in library brochures, bookmarks, flyers and zines. Address Challenges and Improve Areas of Opportunity 1. Identify and Address Sources of Uncertainty: - Follow-up Surveys: Conduct follow-up surveys or focus groups with the 1.64% who were unsure. Identify specific aspects of the orientation or workshops that may have caused uncertainty. - Additional Support: Provide supplementary materials or sessions for students who still feel uncertain. This could include one-on-one consultations or targeted tutorials. 2. Minimize Disagreement: - Personalized Feedback: Reach out to the student(s) who disagreed to gather detailed feedback on their experience. Understand their specific challenges and address them directly. - Iterative Improvement: Continuously refine the content and delivery based on feedback from all students, ensuring it meets diverse learning styles and needs. 3. Increase Engagement and Interaction: - Interactive Elements: Incorporate more interactive elements into the workshops, such as hands-on activities, real-life scenarios, and interactive technology. This can help reinforce learning and boost confidence. Librarians don't always have creative license to design an instruction as they are tailored to the research assigment from another faculty member's class. Librarians can creatively collaborate with the faculty to experiment with various activities learned from the ACUE cohort. - Peer Support: Develop a peer mentorship program where students who have successfully completed the orientation can assist new attendees, providing relatable guidance and support. 4. Enhanced Communication: - Clear Objectives: Ensure that the objectives and benefits of the orientation are clearly communicated at the beginning of the sessions, helping students understand what they will achieve. - Feedback Loop: Establish a robust feedback loop where students can continuously provide input on what worked well and what can be improved. Use this data for ongoing enhancements. It doesn't always work as we sometimes don't see those students again (they walked away from a session with everything they needed!), but worth including. 5. Ongoing Assessment and Adaptation: - Regular Reviews: Periodically review the orientation and workshop content to ensure it aligns with current student and faculty needs. - Professional Development: Invest in continuous professional development for library staff to stay updated on the best practices in information literacy education. Currently, one of our Part-time Librarians is interested in DE Certification. Will recommend ACUE as a wonderful opportunity as well as introduce some literature from ACRL publications regarding information literacy in the classroom. By focusing on these recommendations, the library can further enhance the effectiveness of its orientation and workshop programs, ensuring all students feel confident in their ability to locate information. ","""Maintain a welcoming physical and virtual library environment that is conducive to study and research."" A welcoming library environment, physical and virtual, will increase student confidence in learning.",SD #3: Increase Student Success & Equity,No,,,"We pilot tested gathering disaggregated data from our library instruction sessions. After consulting with the Office of Research, a survey was created and tailored to a few discipline-specific Library instruction sessions. We will be pilot testing these in Fall 2024. With the start of our credit-bearing Library Certificate program courses, I will be using strategies learned from the USC Race & Equity Program.",No,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,